Our Mission

Our mission is simple — to help you capture, preserve, organize and enjoy your family's most valuable memories using archival best practices, methodologies equipment and supplies, employed by FA Logo professional archivists and museum experts from around the world.

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American Library Association
Society of American Archivists Member Company

general information

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Returns Policy

Returns

At familyarchives.com, your 100% satisfaction is our goal. Please carefully inspect your purchase and if an item is received damaged or defective we will replace the item with a replacement item at no charge. Please contact familyarchives.com immediately upon receipt of a damaged or defective item and request a returns authorization number (RA#) prior to returning an item that is damaged or defective.

Any item ordered from familyarchives.com can be returned for any reason within seven (7) days of receiving the order. Upon receipt of the returned item familyarchives.com will provide, at the customer’s request, either a familyarchives.com credit (less the cost of shipping), or a full refund on the credit card originally used to purchase the item (less the cost of shipping). Please allow up to fifteen (15) days from the receipt by familyarchives.com of the returned item to receive your credit or refund. To return an item, you must contact familyarchives.com in advance and request a returns authorization (RA) number. Any returns received without an RA number will not be accepted, nor will any returns received after fourteen (14) days of delivery. Customers are responsible for shipping their returns back to familyarchives.com.

Product Warranty

Items offered by familyarchives.com are selected for style and quality and come with a one (1) year warranty under normal use. If a product fails within one (1) year, please contact familyarchives.com for a free replacement of the item.

Cancellation Policy

You can cancel an order at any time prior to the order being shipped by calling familyarchives.com. Please note that some of our orders are shipped out the same day they are placed. Once an order has been shipped you must follow the familyarchives.com returns procedure described herein.

Delivery/Shipping Policy

We make every effort to ship your order in a timely manner once received. Most orders shipping within the U.S. ship within forty eight (48) hours of receipt, Monday through Friday. If an item is out of stock at the time of order, we will notify you and provide an estimated ship date. Most orders are delivered within the U.S. within 7-10 working days. Expedited service (overnight and 2-day shipping) is available at an extra charge by calling customer service at (888) 703-4073 or via email at customerservice@familyarchives.com. All overnight orders must be placed by 12pm CST in order to be sent next day. Please contact customer service for international orders.

Orders for items in stock will ship via the method specified on the Web Site, or by any other shipment method selected by the Buyer from the options offered to the Buyer during the check-out process. Shipping dates given by familyarchives.com are approximate. Familyarchives.com will use its best efforts to meet the scheduled dates, but does not guarantee to do so. Failure to make shipments as scheduled does not constitute a cause for cancellation and/or damages under this Agreement. In the event of any delay requested by the Buyer or any delay caused by erroneous or inadequate shipping instructions, familyarchives.com may store all items ordered at the Buyer’s expense and risk for a reasonable period of time.  If the Buyer fails to make payment in advance or when otherwise due, familyarchives.com may defer shipment until such payment is made, or may at its option cancel all or any part of any unshipped order.



Spring Sale

SHOP FOR SUPPLIES


Keep your memories safe and sound with the same materials used by professionally-trained archivists, including:

  1. Document Boxes and File Folders
  2. Drop-Front Boxes
  3. Triangular Roll Storage Boxes
  4. Newspaper Boxes
  5. Bulk Storage Boxes
  6. Sheet Music Sleeves and Boxes
  7. Melinex Sleeves
  8. Map and Print Folders
  9. Poster Folders
  10. Archival Interleaving Paper
  11. Permalife Bond paper
  12. Bamboo Hake Brushes
  13. All-Stabilo Pencils
Interleaving Paper

Interleaving paper - Buffered

Protects the vulnerable surfaces of prints and photographs from harmful dust and abrasion. Great for interleaving books, portfolios and flat storage boxes.

Shop for Supplies